Field Service

Immediately after receiving information concerning mechanical problems or breakdowns in a pulp mill, our customer service department will effectively begin work and our qualified fieldservice team will be on your site within 24 hours. A preliminary appraisal of the damaged machinery will be assessed. In order to minimize the delivery time, we will immediately establish the contact between the customer and the supplier of spare parts. One of our objectives is to minimize the downtime, therefore our service team is prepared to work around the clock. We take the opportunity to determine the general condition of the machinery during the repair. Providing the time is available, we recommend a complete maintenance check in order to avoid future interruptions in operation.

Please contact us when planning your preventive maintenance.